Our policy is designed to protect your rights and ensure your satisfaction with the services we provide. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015
To help us deliver high-quality services efficiently, please note the following:
- Please clearly inform our staff of the service(s) you wish to receive
- You must inform our staff before your service if you have any allergies, sensitivities, medical conditions, or are pregnant
- While receiving your service, please provide feedback so we can address any concerns immediately
- If you have any concerns regarding our salon, staff, or services, please notify the staff member or salon manager immediately
- Please inform us immediately if you notice any abnormal reaction, infection, or discomfort during or after your service
- Children under 7 years old must be accompanied and supervised by a parent or guardian at all times. Parents/guardians are responsible for their children's safety while in the salon
- We cannot accept responsibility for loss or damage to personal belongings while you are receiving treatment
- No food or drink may be consumed during treatments
GUARANTEE
Please remember: Nails are jewels, not tools.
- Traditional polish services are not guaranteed. Nail enhancements and gel polish services are guaranteed for 48 hours after your appointment
- If you experience lifting, chipping, or loss within 48 hours, please contact us promptly to arrange a free repair
- Repairs requested outside the guarantee period, or damage caused by misuse, accidental breakage, or normal wear and tear, will be chargeable
- We are not responsible for breakage, damage, or infection occurring after you leave the salon
REFUND
No cash refunds will be given once you have left the salon
- If you are unhappy with your service, please inform us before payment. We will adjust the service or remove the enhancement where appropriate
- Refunds will not be given due to a change of mind
- If you remain dissatisfied after we have attempted to correct the service, you may submit a written complaint with supporting photos of the work carried out
- Any approved refund will be made by bank transfer within 30 days
ONLINE BOOKING
- Appointments booked via Setmore will receive confirmation, reminder, and cancellation emails automatically
- We may contact you directly regarding your appointment using the contact details you provide
- Your personal information will not be used for marketing purposes or shared with third parties